SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
seems good quality.
The package came.
This is sturdy, light weight, great bargain, and arrived quickly. I would recommend this item for any bike.
Everything is fine. No damage. Product as Description
perfect
One of the best kickstand for a bicycle. Perfectly holds an electric bike weighing 50 kg. I highly recommend!
The footrest is good :). The store sent the goods quickly. I recommend.
Everything works.
Quickly came
It came quickly. The job performs well.
Excellent product, excellent store. No claims
Good footrest, Rocco 960 ltd with xl frame size and 29 wheels keeps confident. thanks and good luck to the store.
The footrest is excellent and came well.
Delivery is fast. The product is excellent. I do not buy it for the first time. I recommend.
Delivery fast. Packing two bags got safe and sound. The description corresponds, all bolts are in place, store thanks!
Normal footrest, but enough for the season.
All the whole, put on the lead, add...
Very good, fast delivery!
This is the second I buy.
Ok
This is the second I bought, light and good.
All are norms
Everything is ok, I recommend
I buy for the second bike, the quality is excellent, holds heavy bikes
Excellent store and fast delivery arrived fast
Great store, fast shipping
Very good quality
It came very fast.
Good product
With its function copes. Thank you.
25.06.2019-the order is issued. 03.07.2019-arrived in the russian federation. 08.07.2019-received (tver). The rack corresponds to the description and photo. I ordered my daughter for a bicycle "18", because the rack for a bicycle from "20" and more, the output rack shortened by 60mm. It came perfectly, in styles and shade. Damage despite the simple package "not detected". Seller recommend.
The footrest is excellent. Delivery three weeks. Got without damage.
Excellent design, strong and sturdy. Fast shipping, thanks!
Better than expected very good quality is as described store recommended
Great footboard. Massive. With adjustable length. Took for 29' wheels. Tip (last photo) plastic, not rubber!
Order received, thank you. Success and prosperity.
Value for money
Quality product and works
Perfect and very strong, robust, and also come fast
Ordered 12.09, received 24.09.2018 (13 days, very fast!) Looked very strong. The mount on the frame also looks reliable and durable, a seal of thick rubber, spring hard, twist "feet" fixed clearly. Comfortable Adjustable Length retractable part. Seemingly, five!
Simple packaging bag. the stand is strong. three set bolt. set rubber grommets the protective rubber. length is adjustable. Product is good, recommend.
Product is good quality, but little heavy, shipment was in two weeks for Austria.
Good product and easy to install
Fit perfectly, have height adjust. quality is good. fast: Store in a simple wrapped package! All good, value for money
in minsk came for around the month (it's standard). though no full protection bag, proved paw without damage. maximum extension 29-е on the wheel is. overall добротно made.-spring enough how show time passed test first successful. hardness 8.8 screws, poor quality посему слизаться can hexagon, перетяга from треснут or.