SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thank you very much.
Excellent product and fast arrival in Chile. High quality and very padded, with excellent finishes
Excellent as it comes out in the description 100% recommended to buy
Good, saddle. Delivery is fast, slightly shorter than my old, but comfortable. Thank you saddle, for a comfortable trip.
Saddle is a good finish to the bike
Thank you very much, the order fully meets my expectations, everything was neatly packed, the store quickly sent the order for which Thank you very much,
Everything is fine, packed perfectly, without damage The saddle is soft, it is much more convenient to ride on it than on a saddle with high springs from a road bike. While sat on it for about 50 km There is a small curvature of upholstery, it was out of the box. But the feeling when riding does not affect
Fast delivery, packed very well description corresponds, recommend store
A seat of excellent quality, its price is worth! Very convenient, made qualitatively, I recommend this and the store!
Product arrived well packaged. Very thick and fluffy saddle it will be a pleasure to bike
Perfect, easy to fix, excellent price fast shipping
Perfect the product amazing quality and comfort material! Can order without fear. Came well packed, arrived fast and without fees!
Arrived quickly in good condition and Triple protection packaging the saddle is soft and high quality I recommend
Great seat!!! It came very quickly! Thank you very much store! Definitely recommend to purchase!!! The seat is very comfortable, soft.
It’s the same as the pictures in the shop. Arrived in good condition in a good protective package. It’s really soft and light. But it has a big plastic smell, hopefully this will be gone soon. I didn’t tried this on my bike yet.
The Bank for bicycle arrived in 40 days China to Portugal, arrived well protected with bubble wrap packing one more layer plastic even tougher. The bank looks excellent quality soft and very comfortable, the material is quality and appears to be durable. The bank is easy assembly and any person ppde do. Am satisfied with the bank was what store intended and match the description.
Excellent workmanship, arrived very fast, worth was branded bought two banks and strikethrough in 60% of R$ 122,00 reias
The goods got to their owner. The quality of the goods is at a high level. There is no excess smell. Everything is very soft and the metal is durable. Everything came in excellent packaging. I ordered two. And each came separately packed. I took blue and yellow. Both in excellent condition and without scratches. Still not installed on the bike, but I think everything will be fine. Thank you very much to the store for the excellent quality. I recommend to buy. I will continue to use the services of this store.
Very nice bike seat. Big. With 2 mounting modes on the bike I was very impressed how Good was packed up. Big Thank You for who did the packing. The store was kind to my request. I recomand the seller and the product.
97 days on the way!!! China Post pumped, our delivered in 5 days. Packed on conscience, the sidushki themselves really liked, soft, wide, the ass does not slip, for comparison with my old post photo.