SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So good all ok, I'm satisfied.
Month went. Is not checked.
Today come my подсветочки. In fact, not checked, but in view of the very! Packed and delivered without Nicks. I almost happy. You ride with them at night.
came package of a month, match the description, quality is good. store recommend.
хороший товар.
I haven't used them yet but they looks just like in the picture, in terms of packaging and all. Service was quick and efficient will deff order again.
it's all whole, children, work well. keeps fasteners. молодец store, recommend.
parcel has come enough. checked until
excellent item
super
but not tried more kind is nothing even
take the second time, satisfied quality, дошло peter to within 10 days.
Great item and fast shipping
all class, моргает, переливается! but why box under the batteries, spot is, not included battery and, saving
all super, 3 пришёл goods.
went very long. neat and securely packed, all working, тестить'll soon! store not consorted no need!
goods in the description,, shipping excellent! store recommend! thank you!!! 5 a +++
it is fast, one week, peter in. packed well.
i love it so far! yet it haven't tested on the roads, but what i seen so far 've looks great. vibrant colors.
to all the cool 27 feb. ordered, received in march 12 adler.
very Good LIGHTS work perfect
match описанному goods, fast дошёл well packed
thanks!
nice
it is good items
прибыло тверскую area in two weeks, packed well, buy satisfied, store recommend.
until used product details later напишу
приталить safe and sound
OK
tardo lot But well arrived
Looks good but do not try, thanks
ukraine харьков received in 22 days. satisfied
are ok tal Which looks PHOTOS las
it's but very long. open a dispute to even but then it overturned)
Good quality, thanks!
Dear store! Product was ordered 11/11/2017. And shipped to me in few days. Unfortunately, the goods were not delivered. Most likely this is the fault of the carrier (Latvian delivery service), as this is not the first case. January 13, 2018, the order is not received. Opened a dispute. The money was not returned yet.
good product but waited over 2 months for delivery
Arrived safely, now just need to put on my bike to test out.
bought as a gift so cannot test it, will add a review once it has been tried on a bike
lights work but only at very high speed. ordered 2 bit the one where the batteries goes in seems to have broken
less than дошло month. have not проверяла
This light is so beautiful.
free shipping figment Is Which disclosed tal. not the tested bike backpack.
заказываю second time, исправно work. order below two do not recommend. long shipping
genial!
Item as described, great! recommend store for sure
when you buy for a bycicul you have to buy two..don't forget
Nice light, difficult to fit based on bicycle rim design.
fast and very good quality.
Fast Delivery