SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All I even udevilsya. the operation is not yet tested
All the fun!
The order went 2 weeks in Novokuznetsk, my daughter is very happy.
Good afternoon, received the order, order came quickly somewhere for 10 days, very much, everything works fine, order delivered by courier, but no batteries included, packaged well, all safe and sound, thank you store
Product came quickly, in fact not yet tried.
Everything came together. but I will say one thing, for a good figure is better to put 2 pieces on the wheel and you have to gain great speed to drawing could be seen. Order reached 9 days in Moscow
very charming
Many Thanks!
Seller is very attentive and communicative. Recomendadissimo!!!
Looks good, I hope will last for a long time and the price pleases!
Too big for wheels 20 inch I had to put inside. The speed is not enough for a beautiful picture. so that the child Vela necessary that is easier to take. and generally cool thing. shipping super-fast, went almost 3 weeks.
I recommend store!
Packed fine
Not yet tested came without batteries
Standards
The parcel 22mA, received on June 3 to Irkutsk, all it whole, checked installed works if you need the effect of the Christmas tree, it is necessary to put 4 pieces. the wheel. in general, can be ordered, the track is not followed, with prodovanom not communicate. but 5 старсов put to him.
It's all in good condition.
Ok.
Very nice item, good price. Perfect, Thank you.
Excellent, no batteries, quality 4/5, for the ideal need 2 pieces on the wheel I advise to buy
Everything is fine
Super fast delivery from China for 11 days! track to track all. reliable packaging, the goods without damage. excellent quality. beauty and extra safety while driving in the evening and at night. all like someone is jealous. there is a button on/off. when stop wheel, the lights turned off, when driving included. after the trip in order to save power better off button. LEDs shine bright. the pattern changes yourself. very pleased with the purchase. I will order more for gifts. thank you very much the store for quality goods, super fast delivery, for принесённую us pleasure from buying this product!!! I recommend this seller! all good health, good luck and good mood!
Came quickly. it works. the large is not yet set.
Very beautiful! thank you!
only problem is that you need to be very fast to make that light effect