SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As describe, quality OK. Thanks.
Everything came everything works. to get the whole circle you need to go too fast or to buy a second and hang the opposite to one another, and nothing!
Put the child on both wheels. everything looks even better than the picture!!!
+++++
Very fast delivery to Moscow for 7 days. this is a record!!! goods packed well. all consistent with the description.
It's better than i expected it quickly
Ok
Thanks came quickly! have not guessed the size for our wheels big but great fit nice!
Came 18 days before the Pskov region
Goods not received, but the money was returned, thank you
Come for a month. excellent packaging. LEDs themselves have not tested yet.
very good for children bicycle
Parcel reached 34 days from шеньчжэня to Peter. Good packaging. no damage. all leds work properly in several modes. took away while setting. however after a little practice it went faster. To create spectacular halo pedals need to twist fast enough. the second option set for each wheel two lights. effect becomes visible even at low speed.
Everything is fine, shining brightly, took on the wheel 2 pcs. a very heavy (
All consistent with the description, very fast shipping
All excellent as always.
Shipping to russia amounted to 15 days goods match the description. I recommend store!
rcvd nice
Toy did not come, the store is very considerate and polite. promised to return the money if only I closed the dispute, money back, but for some reason on p. smaller than i paid. but oh well, maybe its jamb.
Everything works, re-ordered for his son!!! Excellent, thank you!!!
Very nice, son delighted, boldly ordered. Thank store.
I enjoyed it. 10% of the money returned to the system кешбэк. return the money can be, if you take my reference: alibonus. KKK/U = 49584 replacing "KKK" on "com".
A button off on there, previously bought with light sensor... hemorrhagic...
May 11 made the order, May 22 got it. packaged well, all together. one drawback-when the battery cover the whole upper part moved glued moment-everything works fine! the store did not communicate. thank you. I recommend the seller.
All is well.