SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Well made, working. mount have pomudrit. you can safely order. thank you.
Bystro. great. I recommend.
Funny thing. balancing only need to put another. ordered forward. figures are constantly changing. should have very nice
Everything works. goods are good.
Came quickly took 2 pcs. not yet on .. I buy the batteries and put I will add a review :)
Goods match the description. the quality is good. I recommend store. delivery fast.
Came in the package, all as in the description. the bike is not set. the store shipped immediately after the payment.
Everything is super. everything works and in excellent packaging. Shipping 2 weeks in MO.
Super cool stuff. baby very much, looks cool, and most importantly, it still roadside safety. the store separate Respect!!!
The wheels 29 "tse miracle staє s difficulty i required розігнати bіlshe 30 km/year dwellers pobachiti візерунок
Works as stated. Like other buyers I agree you will need two per wheel. I will buy two more for the back wheel. My son loves it.
For a quiet ride in the city will not work. need very fast go pattern полночью прорисовался. and if enough and, that something is off on wheels, please, the pieces will shine
Ordered 4 pieces-all works, though the bike is not checked. thank you!
The lasted 1,5 month. product is also super good!
I ordered 2 pieces, both working, Case no scratches. the goods 18 days was already in the office. thank you the store Like
Excellent lights. faster speed, the more interesting
it work normally. packaging was good. it is little difficult to install on my 20-inch wheel.
The store umnichka! sent quickly. the track is fully tracked. ordering not the first time! I recommend
Just got this now sealed perfectly no damage. Thank you store
Very much. fast delivery. everything works. thank you.
Not a bad device, I liked but there is a problem with delivery and doing a track came 24 days
The order came. not yet tested. in the package there is a special place for batteries (3хааа), but the batteries included there. zhal without batteries.
I put five stars for shipping, the whole package the bike is not yet hung, so the quality of the goods can not say
All consistent with the description, work is not checked yet.
Good lights on the wheel. like a child. Work on the motion.