SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's all a whole, well packed. when you connect all 32 LEDs are OK, change modes in 4 seconds. well done store
Well I can say, a great thing! comfortable and cool. the main purpose, make rider more visible on the road. putting on the rear wheel now in front of me noticeable from the headlights the back of shimmering and shimmering lights. thing is not heavy although plastic mounting, but i on sale at found metal. most importantly, we have analogs are from 1000 rubles. the store is adequate, 1 times wrote that sent the goods and no longer долбал head. therefore all cyclists sovetuyu strengthen the svetilki. will give drivers another chance we notice. well, and most importantly it just looks cool!
I went exactly 30 days packed na5 +. tracked all the way. Looks great, have not tried!
Looks good, going to have fun with this light.
The picture embellished, but shines like and more-the size of 15 centimeters, that is not allowed to put on children's bicycle. I recommend store.
Well packed all came quickly
Great looks and works fast can recommend buying
Parcel reached 23 days packed izolon 2 layers All whole, not opened, corresponds to the exact description the store maladets.
Parcel arrived, set is not yet tried. if you do not like it, later I will add a review.
Nicely truth side Is that comes as sell the figment, the negative part that it takes much, peroble I a 5
Everything works, quality is quite good. I recommend.
Gud
Long delivery. good packaging. work is not experienced.
Nice LIGHTS ai to walk Rapido To make them look las FIGURES Full
Ačiū!
Good merchandise super bicycle fire 32 led 32-. i recommend! fast shipping .. the goods-bicycle fire 32 led 32-at the highest level. thanks! many thanks to the store ... super good seller and fantastic customer service! colorful lights 32 led 32-соответствует opisaniyu. super. colorful lights 32 led 32-at the highest level. I recommend! super good seller and fantastic customer service! thank you seller.
Thank you store! everything works. I recommend Shop!
All super
The order came very quickly) is not securely fastened, but if примотать tape all the rules)) great immediately changed, very much great changing pattern)
Light is good, the bike is not set, but showing quickly seen patterns. I think will look great on the bike. No batteries included.
Krutetskiy krutyak!)) it works. Hurry summer)))
It takes two sets with wheel for correct have effect.
Parcel arrived very quickly. light is good, the bike is not set, afoot check only in the summer.
Horn and spoke lights received fast (in 20 days to Dubai). Locks received in 36 days. Good quality of products. Appreciate supplier for quick feedbacks. Happy to buy.
Great thing!