SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just thank you.
The goods arrived safe and sound, it works. small minus track is not monitored. but I think in general the reliability of the store is not affected) wrote the seller, worried that long no location on the track, gregarious salesman replied, maybe it is customs long, asked not to worry, all wakes) thank you friend)
Son delighted. requests on the wheel. I will order.
Delivery month and a half. packaged well. looks decent looks. whether later on, then I will add a review!
Cool gizmo)! delivery is fast!
Very bright, not that long but looks nice. Probably easy to steel since they are easy to unscrew.
Great, just hefty lights!:-d not expect that these will be. easy to attach, 3x AAA battery powered. the length of hrenoviny this 15 cm! shining brightly, the wheel! that will advise one wheel buy 2 a, unwound wheel terrible imbalance, wheel. if you attach the second is the opposite (as shown in the photo) then everything is fine. included pressing. when he turns off after a while. I recommend store! excellent products!
Received all. perfect
Everything works fine, came quickly, the store is very adequate, but there was a problem with the track parcels, due to which the misunderstanding, luckily everything worked out.
Great store recommend to all
fits in 12" wheel. batterylife is ok. very colorfull
work
All super!!! cool thing can be ordered. But did not meet asked the store to extend the it is extended, well done. all ok. reliable seller, you can order but for a long time.
Corresponding product description, but long time standby esageratamente
All at the highest level, I very satisfied. the whole package. I recommend prodovtsa.
Came for 1,5 month russia omsk. a slightly different picture. consumption 20-50ма depending on the mode. in the off mode is very small less than 1 mah. mode turns. a huge plus in the power button, allows you to greatly save battery. on the bike to put one thing if your speed 25-30 km. two pieces and if the speed is lower.
Goods match the description. but to test it in practice is not yet possible.
Very cool stuff) LEDs on both sides. pretty bright. change modes do every 5 seconds. included a long press on the button. need 3 AAA batteries, not included. port for batteries with rubber plug, water is not terrible. the quality is excellent. took just 2 pieces.
Highly recommend this store, solo me falta try
Product matches the description was well packed, everything works. I will order more. batteries not go.
Buy 4 a 11.11 came only 23.12, long hung at customs, the bike is not checked, but all in working condition, commodity content. thanks to the store for a friendly attitude.
Three penlight batteries and it flashes different patterns almost the entire range wheel. I will order more
Goods well packed. sent to a simple parcel without notice. Shipping a little. more than a month
Nice
Looks Good!