SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived in decent time, and the product is what it says, but it's pretty low quality. The mounts barely fit a 700c wheel with standard cross spoking, and I can already see this thing breaking before the end of fall - just give it some good rain. That said, at the cost you could buy 10 of these for the price of a single Monkey Electric, and if your main goal is to be seen it will do the job just as well, so I can't really complain.
REALLY GOOD THANKS
REALLY GOOD THANKS
Interesting contraption. the only significant drawback-need a decent speed that the drawing was spectacular but the quality of complaints.
Interesting contraption. the only significant drawback-need a decent speed that the drawing was spectacular but the quality of complaints.
Everything came quickly, I checked and turn all now disco on the street!))
Thank you
Very good
Very good
Narazie lights dzialaja flawless. narazie Spell, because it is my next and roznie with them fastens and need sie niezle naglowic bywa cos sometimes not what zrobic
Narazie lights dzialaja flawless. narazie Spell, because it is my next and roznie with them fastens and need sie niezle naglowic bywa cos sometimes not what zrobic
It would be better if you had batteries at complect
It would be better if you had batteries at complect
Goods received, consistent with the description, function shipping a little dolgovato. The goods are received, it corresponds to the description, it functions, it's a little bit too long to deliver.
Good product and quality. Very fast delivery. It took about 2,5 weeks from order to delivery.
Working but not as in the photo (at least 2 on one wheel need then around the light will be) as well as 30, my mount does not quite come with tape wrapped in simple off in the dark beautiful
Working but not as in the photo (at least 2 on one wheel need then around the light will be) as well as 30, my mount does not quite come with tape wrapped in simple off in the dark beautiful
Everything is fine
Everything is fine
Fine but not suitable for small children bicycle
Everything came. thank you
Goods match the description. delivery to Yakutia 1.5 months. I recommend store.
Arrival position slightly but very satisfied with product and test to store message
The item works perfectly. The lights were visible at night and the item stick/clipped well to the spokes. But it is a bit heavy. Not recommended for long distance travel as the wheels may not be balanced. I recommend it for short distance travel only.
All as description.