ELITEWHEELS SLT Road Carbon Wheels
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Top product, well packed and excellent service. I was taxed at R$ 1584,00 which was the 60% of $504,00 dollars, it is double but I was aware. I recommend
Top product, recommend
The wheels are beautiful, well finished, well stretched and centered. Mounting is simple, the materials of very good qualities. On the Road, ceramic bearings are a significant advantage, mine are in 60mm but they take very little side wind due to their profile. I am fully satisfied with it. Thanks to Sukie also, he was listening and above all he was very good advice. Thank you
Everything perfect, shipping in 3 days. The tires are a pass to the naked eye, the finishes are really good, now we need to test the credit if it corresponds with what they seem. When I test them well I will update my review.
it was good arrive ahead of time in good condition thanks for the fast delivery costum tax is only 5% of thetotal amount
Outwardly everything is fine, the box was slightly damaged, but nothing happened
It took 4 months, because the first time was blocked in customs and returned to China, but the store gave all support, and gave me all the assistance and so I did not want to cancel and I chose to wait, I returned the shipment and the second time it went well at customs, I paid the R$ 630,00 fee, Recommend the seller, Sukie gave all support always answering and positioning you of the product
1.Reliable store, Good customer service with quick response and of course item as described. 2. The product has good finish and workmanship, I strongly recommend this seller. 3. the packaging needs some improvement in order to avoid damage during shipping but the product deserve 5star.
Just opened it and took the wheels out of the box. The first impressions are positive!! The wheels look very high quality. Now I'm waiting only for the frame, and you can collect the bike!! The package was partially damaged, but the contents were not damaged! The store packed the package very well, and I had to try hard to harm it!
This is the third order, but it is a fault that it takes a little longer to ship the goods from the factory to the production after the order. The goods are satisfied.