SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Insoles are good, comfortable. Thank you store.
Quality goods! Fast shipping! Recommend!
Delivery a little over a week. I bought the insoles for the second time
Everything has come. Quality is not bad. Recommend
The goods are excellent! Thank you so much!
The insoles are cool. My wife really liked it. They fit well into the sneakers. I think they will help with flat feet.
Quality is good in appearance, you can cut to the right size, delivery is fast.
I order the second time. Now for winter shoes. Insoles are very comfortable. Quality. Shipping fast.
OK
Delivery is fast, with the size guessed, everything suits. thanks to the store. we recommend.
стельки по качеству очень хорошие какие то подушечки в комплекте идут, не знаю для чего, может на пятки, что б не натирало. Q-код для чего то, я так понял для будущей скидки. Вообщем товар рекомендую
Thank you! Insoles are good, the leg supports well. I'll order another one, there are few. I recommend the store.
My order came, everything is fine, only have to be reduced from all sides, but it's not critical, just to wear it with pleasure, I recommend the store!
Доставка очень быстрая. Стельки соответствуют описанию, как на картинке. Продавца рекомендую, спасибо за подарочек
Delivery month. Insoles are excellent, odorless, I liked the material. I took it as winter without fur, due to the thickness of the material (the material is dense along the entire length). In these insoles, the rise is slightly higher than in leather-it is suitable for someone not strongly expressed flat feet or its absence. If expressed, then better leather-they have a rise just below, which is comfortable as for me. Leather took from the same store. The seller put a socks as a gift, it's cute.
They're not the first ones I ask for and they're 10.
Description exact. Came quickly.
Super fast delivery, I have 37 size, a little more, you can trim, who has a high chance should fit
Quality is good, really liked.
Super fast delivery! I give a rating of 5. Sent the next day after ordering. Everything was tracked until it was received. Everything is exactly as in the description.
Very good quality. Durable. Well keep bending. Can wash. Thickness for winter is right.
For the time being, we try and comment after the test
A good product good quality super recommend
Fast. Appearance is credible.
Insoles are very comfortable, the leg is comfortable. A little big, but it's not critical, you can trim, there are markings for sizes. I order not for the first time. The store liked, sent very quickly. Thank you, I recommend both the goods and the store.