SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great item, very good package. Hope to do more business soon!
Q
Thank you very satisfied.
Product came very quickly all as in the description I am satisfied. thank you very much. very nice to deal with specific people.
I am satisfied, the product is exactly as I wanted, Shipping was fast, It took to arrive because of the Brazilian post office.
Excellent points, Super Case all neatly folded-for each pair of a single cell foam, in general, thank you! I recommend!
Parcel arrived stroke for 2.3недели asked prodovat put an additional adapter for lenses доплати said a couple of bucks, supplement he put all gud advise him
Delivery 14 days before the Tula region. fully comply with the description. very high quality product! for such a pittance, full set! I am very satisfied! Thank you very much the store!!!
good
Perfect glasses
A good product and 28 day from order to reception in Chile. Maybe you can contact the clients in order to know his experience.
Excellent, very well constructed
I order already 3 times. excellent quality, fast delivery. I advise everyone! I order 3 times already. excellent quality, fast delivery. i advise everyone!
Very fast delivery, it's all right, I'm buying the boy's store for the second time. Everything is fine
The order was an eternity. but more than good glasses are lightweight, stand that sit on the nose can be adjusted by itself lens valuable and feels pretty good quality. And now a minus) Need instructions on how to change lenses (15 minutes I understood xd) Darling points interchangeable but they can not be removed from the slots (maybe it's just in my case, i'm not sure)
The goods are good, to Belarus reached 19 days + 2 days of the local post office. all as in the description commodity content.
great
Great product and already is the second that I buy very good Delivery is very fast congratulations
Eyeglass frames with inner silicone survival and four. bond glued matters.
Very fast delivery, perfect product.
The order was for a long time... 0 days.
thaks very good store
Product arrived fast, in a month and two days after the payment. came very well packaged, and in excellent condition.
super. fast shipping
The quality of the product is poor