SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
matches the description. well packed. 2,5 дошло.
good! новосибирск glasses come to very fast, promptly бывало шёл order here very and half month by. from the beginning отслеживался. 27.06.18 примерял 09.07.18 and have ordered)). to store 5 +. made glasses qualitative, not even in dangles no gaps between the lens and frame claims quality no. standard sit 60 cm my face, but not the ear поджимают slightly oh critical. glasses have similar заказывал other supplier in 13 утопил oh so far to wear and so recently, and have the quality are very bad these. general shape nose подогнуть hasp can quality is good, such price for sure don regret.
otimoi
on don rostov come to within 10 days. quality normal. have a small smell, but think уйдёт time.
glasses good, particularly pleasing rubber band (helmet давят under hasp). front bow adjustable not bad, sit glasses too high, притом like me (male 190 cm) and miniature from my wife.
Great product for the price. Comforabale and stylish you cant ask for more
Perfect
lovely glasses. thank you very much.
Such a great sunglass. 100 %satisfied. 100 % match description. Honest supplier. Very fast delivery, only week for Israel. Recommended store.
It’s great.
For their price are good. It is not possible to unfasten the earpiece.
смело заказывайте ! продавец отличный и товар очень хороший.
thank you
Быстро и качественно.
Качество высокое, понравилось.
netjes
Пришёл с небольшим браком. Порван язычок на футляре. Есть чехол и тряпка для протирания. Стёкла все в наличии.
Хорошие очки. комплектация как в описании. дошло относительно быстро.
5+
Надеюсь у этих дужка проживет дольше.
Goods as described. Delivery fast and ok. I recommend super sales.
all super, quality range, second set took already. slightly larger shipping. продаванам респект!!
Everything is ok. Nice quality, fast delivery
very cool glasses, advise.
super fast дошла parcel to 8 days петербурга st goggles big good bundle. only polarization стеклах some on. the very satisfied.