SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great service and product is as ordered.
Excellent.
all received safe and sound. time: payment march 28, 09 st петербурге receipt, total 12 days is very fast. all cool, all like, full transparent lens have finally evening. if is wife and son of, more order 2 pairs. addition. black glass cover only нанесено поляризационное. and it is normal, and should be for solar polarized lenses only need тёмных weather. not in the comments ошибочными fooled вводитесь feedback, who claim стёкла polarized all that, and no one is not promised that will polarization at all.
иркутска to two weeks delivery. durable packaging. very good glasses. fully matches the description item!!! reliable store.
very good
Fast delivery. High quality.
high quality very fast.
20 days delivery, порадовало very! glasses enough good, packed, case is not damaged, all safe and sound. пазах dangle slightly lenses in some, but it is not critical. sit tight, sure don слетят, point strap use no.
comfortable and very well made glasses. recommend Shipment szła about 3 weeks
got today the product... take long the delivery per account the post office brazil... but valeu the feather good quality... now arrange the lenses grade and pedaling... thanks.
all written and exactly like it very fast! solid all in packaging box each glass. satisfied
beautiful ..... before expected arrived. thanks
мутные lens is not good,-quality glasses with other сравнивал same. black polarizer lens very dark, 2 degree has dimming. rainbow lens, together with шла which frame, proved the dark. quick-came send about 20 days.
поволжье in 10 days
great
super fast
all cool, good quality
worthy of quality, rich complete, very fast delivery!
perfectly. recommend
Is one the description, very Good and high quality nice
excellent glasses. красноярский 12дней норильск in shipping edge. all matches the description. hasp sit tight, as their grasp could take off. shackle поворачиваешь all just turned down (on) and it is easy to out. easy to install just. and inserted turned down snap up.
all super. item matches the description.
The product is a perfect match to its description. I am a late in giving feedback as I was traveling for the past 15 days and returned home only yesterday.
great product and very convenient timely reliable store
great store, super fast shipping, demorei the receive per problems burocráticos us post office the brazil, commodity conforming advertised, i'm satisfied 100%, thanks.