SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works
I have received the package and the goods are as described.
Delivered quickly
I ordered two at once. Packed in ordinary postage packages (probably to reduce the shipping cost). In both came with 2 carbines. There was a sunny autumn day, it was possible to immediately test the devices a little. Collected the load (6 ohms) and measured the currents. When lighting by diffused light, the current is about 0.15 A. Under the direct light of the autumn sun turned out to be 0.75a and the voltage under the load of 4.75 V. 20W there, of course, will not gain, but in the summer 10-12W will be quite. Voltage converter in the device-pulse step-down for maximum current 3-4a, stock is. In general, the purchase is satisfied.
The parcel came very quickly
The products are good. The phone charges. The wire inside the fabric was soldered and everything was fine.
Perfect fast delivery and good quality material Works perfectly for charging an iphone Very sensitive panel even by low luminosity
Good product
It came quickly. Executed like not bad.
Thanks for fast delivery. The product is beautiful alone not waterproof.
Looks good and sturdy, well packaged and it seems to work well, need more testing to be sure.
It loads my phone and everything else. In my opinion, a better investment than a power bank if you are at hiking, beach, camping.....just any remote outdoor activity. not tested in cloudy conditions as I wanted to but it never was cloudy. I have no equipment to measure the actual power output. I love it anyway.
Coordinate to the description and works well in full sun.
The solar panels are very big compared to others. Unfortunately, there is not enough sunshine yet. I have to test it later.
Used 3 times, it works well is very compact.
All right, it works, and on a cloudy day in the middle of the sun, it gives me 1a, in the shade 0.80a 0, 70a. According to the inclination of the plates, it gives more or less. Medium quality carabiners.
Goods with delivery to the door, charges well, recommend!
Dear friends! I am really very satisfied with your kind delivery that far! The customer got it and is happy to use it because they always have power-offs and so this is a very good help to her. I am poruld on you you were able to send it to my friend. Might be I will order another one to Kenya also, East-Africa. Kind and warm regards of Switzerland Hans Peter Kraehenbuehl
Works well but sometimes (on low voltage I suppose) the iPhone stop charging and didn’t restart until unplugged and plugged again.
the phone has been charged for 20% within 2hours. the exact power isn't measured yet.