SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All consistent with the description. ordered as a gift. high quality sewn. the material is durable. I think enough to hide two standard high. I bought himself.
Good
Very good COVER To the bike! recommend, top 100%
Too small for my bike but ok
Great cover, all consistent with the description. I recommend
Fits the description
I am satisfied product good quality big size commende this transaction i search this store
Very good, thank you
Everything fits the description
Perfect. COVER completely my mountain bike. it has come fast
Good
Sooooooo happy fast shipping 10 stars
Great looking cover high quality
Very quick EVERYTHING ok!!
Shipping very fast. the quality Is good. i am satisfied thanks
Yakіsny case.
Delivery to Lithuania in 14 days! Awsome
Great material and covers nicely the bike.
A good case.
Goods reached 24 days. fast delivery. ordered size m. when viewed from the stocks are not found. the quality is excellent. water to keep going. but i it impregnation of water treatment (just in case). not yet put on the bike but I think will do. how to hang on the bike, I will add a review. I recommend store!
Order was made on March 29 April 22 received. as a result of delivery to Peter for 24 days. Case good, high quality sewn thread does not stick out. Comes with another bag to store it made of the same material. it looks bike 20 (frame) and so it is in the bag (size l). in general, I was happy with everything. many thanks to the store.
Ordered on March 30 April 20 received-delivery to Kazakhstan. track to track. took a great to the floor the dirt does not. will be as a lining under the large. the material can be seen, that влагонепроницаем, durable. there are fasteners. at the first examination did not find any damage. ordered size xl-it is big for my great dream much more. it was necessary to take less)) how to gather задуманную me design-I will add a review with photos.
It's very fast вильнюс 10 days super. the quality is good took xl.
It looks pretty good, the material Is more. thinner than thought I hope to hold good A RAIN More onward I tell you how I was This Good that brings A COVER To transport or use To something else
Perfect EVERYTHING