SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Shipping very Rapido and excellent
It was certainly a long through the Netherlands-received with fear that will not work on my bike with 26 wheels and a highly seated on the growth of 175 took the maximum size chl so, it turned out too big in length by 10-15 centimeters, but to the bottom of the top, the steering part everything is clear, by the way is in the product description size cover but I am ordering did not notice and took CL, and can be less, really waterproof, a great thing
Just what he wanted cap perfectly 26. the measure I ordered Is A m By If assists
Super PROTECTION To my bike and good material quality unbeatable Price
Good product. it took 15 days to arrive. good quality.
In a month and medium is already here Is very beautiful and practical recommend thanks
Good day! Finally reached posting Ordered on November 18 arrived on December 26 it should be noted long but the wait is worth it! great store, he extended the protection order and asked not much disturbs me shipping delay. for обходительность did not throw off the stars. The goods-excellent! quality at the highest level Ordered size xl-put two standard bicycle-easily. I advise everyone!
A good case. small sports bicycle бьянки Case size m is completely closed. I would like of course to cover was completely out of silver cloth as the black fabric for a couple of months will burn out in the sun. but it is. Shipping really long, posting was through Malaysia and took it more than a month.
Looks great fast delivery fit perfectly with my bicycle tanks
The normal case, came pretty quickly. bike frame with m and wheels 27,5 kakraz. Case size l. to boot even is a pouch for storage of the cover. the bike is almost completely with wheels. in the photo bike зимовке cover)
Ok
All good a great cover! Harbor two velosipeda. In the photo just threw not buttoning bottom One month delivery
Great jacket! track to track all.
today I recieved my package. but pocket was open. No claim. maybe customs cleareance check ! material is very well and for this money very good. it is a little bit to small for my bike but think its enough to protect rain.
Excellent quality, dense material. I bought for two children's bicycles. went perfectly.
A great cover! good quality!
Wow ! The shipping was fast ! The cover is very nice quality and XL size fit very well on my moutain bike. I highly recommend this store to anyone. Everything was perfect !
A great thing. came very quickly. I recommend