SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pefect!!
three lack bolts. the rest in normal. but did not put more large, 3 no view bolts.
Perfect!!!
trunk received, краснодара was 20 days to travel. well packed, is not damaged. установился no problem. store recommend!
fine, easy fit
normal trunk, fast shipping courier, holder нл reflectors have отломан was originally, хлипко приварили but it no problem, can приделать, until all the rest, откатал it has 2 week, all good двухподвес on used to take, пристроил it fits perfectly!
I received the packed in 9 days. It's fantastic! I mounted this rack on the bike with disk brakes and long mudguards without any problem.
tail light mount отломан has been in the transport process. to issue the carrier store not
повозиться to several hours, trunk to install so расшатывались mount don кочках on from shaking to. закончилось крепят which болтах thread lock on the case штанам to feet. while holding.
went about one month, satisfied with the price. добротно overall looks, минусов of: слабенькая packaging, crooked plate on the back and приваренная стойкам clamps to attach two screws is not enough to stop. not deadly, but, as the saying goes, осадочек left.
fast enough that only set full come tail light mount отломилось scratches and therefore have слобовато packed.
trunk пришёл very fast! отслеживался not to russia, right hand courier вручён than i and обрадован удивлён was very! двухподвес without special set problems on the store super, too! recommend!
Quick delivery, thank you, CDEK. Quality is not superb. Thin tubes, weak construction design. Looks liek cheap. But works. I bought it on my DH bike (ful suspension frame).
cdek through delivered. notes: 1. кверху выгнут no trunk rear tail, as the sample. 2. and приварена crooked tail light bar загнута выправлять to-down. -like in the rest, normal.
excellent trunk. shipping courier.
all is excellent appearance. no more. region тверскую in. дошло within 25 days.
description all-match.
good quality.
Good !
Good.
This good very happy highly highly reliable store
liked; meets expectations. success!
come with courier. looking bogazhnik itself and hands and reliable. strong spring. recommend.
comfortable and many settings place.
EVERYTHING right. very cuidado Shipping
for thank thank you received your email thank you very much
all is well.
3. cdek company. all is excellent. fully compliant with the description.
store общителен. no assembly instructions. it's very long
good looks. now see it on my bike.
As expected.
Received in excellent condition! Surprised didn't get damaged considering there was no packing material! Thanks!
excellent получал rf mail to
2 arrival semmaines! quality about it is perfect!
almost walking month. good welding quality. weight 900 grams. piece 80 kg meat put on it, withstood статике))))) фэт is the advice to buy cheap
nixe
all perfect! thank you! high quality goods! me any показалось easy and set bike model!
no manual. and workmanship at the time of receipt general internet and no any pictures, puzzle as собирал) paired погнуть physical strength and apply to places, to встало smoothly. long shipping, half month, would be russian mail faster.
commodity excellent. i am pleased. very long walking барнаула but 2 month.
all excellent. recommend.
free shipping selling problems solved common sense hoodies. thanks
normal trunk. under no hole седлом under frame hardware перьях on boot, the приколхозил plumbing hose. крыму by велопоход проехал 2-хнедельный with, veloshtany shipped in about 10 kg, all beam.
normal trunk. under no hole седлом under frame hardware перьях on boot, the приколхозил plumbing hose. крыму by велопоход проехал 2-хнедельный with, veloshtany shipped in about 10 kg, all beam.
The product didn’t come with instructions, which is very frustrating, but the item itself is perfectly intact
The product didn’t come with instructions, which is very frustrating, but the item itself is perfectly intact
under 15 high quality nice day and and receive Is recommend thanks
Bike rack sits perfectly. I am yet to attach any panniers to it however it looks as if it will be able to take the weight. some instructions would have been nice however.
Bike rack sits perfectly. I am yet to attach any panniers to it however it looks as if it will be able to take the weight. some instructions would have been nice however.
Ras
Ras