SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Prlnostyu justifies its price! no batteries included
Honest store. items come with a defect, but returned the money without any problems.
all good. thanks
Everything came quickly! everything works! thank you!
Nice!!
Thank you good
Is fully consistent with the description. in the Voronezh delivered in 50 days. everything works, thank you, I recommend to all!
the parts not received and the store refunded the money
All as in the description. the batteries need to buy more but shines perfectly
Goods for the price is good. 3 months delivery ........
Bad transparent rim after that hits the light I will stick with tape. overall good purchase for the money.
Everything is good, the goods match the description. all works
Goods come in the past month in the Krasnodar region. track to track. all whole! it works! thank you store! we are happy!
Everything works thanks
Flashlight came well packed, all the whole light is good. thank you!
Everything is super. житомир reached for 20 days (Ukraine new mail free of charge). great store!!! all good, delivered for 20 days to zhytomyr, ukraine. great seller!!!
Very good, I recommend the store, good quality product.
Lights came quickly 25 days first of several orders everything works, packaged well. I recommend store!
If the store had extended my delivery time i not had opened a dispute the product arrived in perfect condition
Ru: everything as in the description. thank you! to Nizhny Novgorod sending went 50 days. the track is not monitored. en: all as in the description. thank you! in nizhny novgorod, the product was 50 days. the tracking number is not monitored.
Product quality. Delivery in Moscow-3 weeks. I recommend store.
The goods are good, long delivery
EVERYTHING ok. slow SOMETHING more than expected, But fulfill their function perfectly
The order went sooooo long-11.11))) track is not monitored. its two bucks it costs. no batteries. lantern candle and cry))) but if you need completly stupid is great it is something that is necessary)))
Too long delivery to Novosibirsk 80 days the track is not monitored. No batteries included. need a very large amount of mizinchikovyh batteries 4 front + 2 back only 6 pieces. everything else was good. I recommend goods.