SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Glass red lamp scratched. no other comments.
White lantern assembled can not. taping tutturabilirim maybe
Ok
Ok
Good store, good product and as described Not tested yet
Good store, good product and as described Not tested yet
The order came well packaged and intact. everything works flawlessly.
Nisam zadovoljan kvalitetom... ali prodje može da
Nisam zadovoljan kvalitetom... ali prodje može da
Order came a little more than a month in Kazakhstan. packaged well. installed batteries everything works, cycling son liked flashlight can be used as a hand.
Shipping 20 days to Ulyanovsk. Front Flashlight so-so and the mount is not very Headband закреплял. Rear Flashlight standards.
Shipping 20 days to Ulyanovsk. Front Flashlight so-so and the mount is not very Headband закреплял. Rear Flashlight standards.
All as in the description we will try to practice
I came taillight поцарапоным
I came taillight поцарапоным
A little shabby sent holders is also not so hot, and in general good, bright glowing for the money the real thing
Came 13 days before Peter. packed with simple but did not hurt. fasteners included. shine brightly unreal. thank you child happy, like an elephant)
Material According described as no announcement. fast delivery chegou do bem before prazo described.
Material According described as no announcement. fast delivery chegou do bem before prazo described.
My purchase arrived less than expected time. I did not tally that the front LANTERN used 4 Batteries I thought only two, in the photo is not appreciated nicely, but worth truths I trusted and I did not consult.
Thank you very nuch
A good thing! Flashlight came Snack well done store! thank you!
The goods otrimav. everything in order.
The goods otrimav. everything in order.
Everything came for 3 weeks in the Nizhny Novgorod region, works well, but on the back the lamp on the glass a lot of scratches, the store could ensure its transport the film.