SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product quality as seen in store photographs, fast shipping.
Very good. Cheaper than other places.
Value for money :D
Vest super! My husband likes it, warms.
Works well and warms. In general, the waistcoat is satisfied.
XL for a height of 182 cm 75 kg is the most it. You can even on a thin sweater. Croutons back and slightly were pockets. I like it very much, I like charging the battery :D I recommend the store.
Touch seems good quality. It's a small size. It works properly.
Store five stars
Quality is good
The parcel arrived very quickly, compared to the average order time for other parcels :), In the maximum mode, it warms up to 30s, it measured in summer, in winter will be even less. The current consumption is almost 1,5 a, not every power bank will pull. And the current is the same in all three modes, just in the weaker two modes works in the star-stop mode, i.e. Turns on to the maximum power, and then turns off for small periods of time. Check the size chart before ordering to avoid disappointment
According to the size chart, fits well
The quality is excellent.
Received on time. Heats.
The product is good, it warms normally
Quite tight in size, but I use it under my shirt, fine. Good warm
Size fit according to the size chart
Excellent product at a very good price, could not be happier, also, very fast delivery to NZ, very impressive, thanks a million, very pleased.
Warms well. Inside is nice fleece, with something synthetic and dense
Good product
Great quality
I now have one in every size. These things are great. I wear a Walmart medium. A large fits snug, so the pads are touching your body. It only heats your back. But had good wind protection in the front as well.
Got a vest. Put the food. Works well. Thank you very much to the store for the fast shipment.
This is my second. Shipping has been super fast both times.
Delivery is fast. The goods are quality. The store is well done, I recommend!
Okay. I'll check the performance later.
Great vest
Ok
Perfect 5⭐️⭐️⭐️⭐️⭐️
The heat is on the back. For people in the west: keep in mind that it is Asian size so please measure properly..... I bought a bigger size and it fits well. Delivery took about 2 weeks.