SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is the best store on the planet Russian mail sent to an eagle screwed instead of Lipetsk, wrote to the seller, he decided to 1 days, only 18 days delivery the quality is above all praise!
Delivery to Moscow for 2 weeks! I take illumination from this store for the second time, all ok, I recommend.
While working.
Lights work fine and was good fast
In fact have not tried came quickly.
A great thing. came quickly. but one thing. the battery is no longer to get. unreal (it does design disposable.
Good!
Shining brightly, I wonder how much is enough over bumps... as well as a very simple and beautiful
Finally came my lights) Waited 25 days. Packaged very carefully in bubble wrap. Goods match the description. the color and quantity as requested. The only negative that the design does not inspire confidence: plastic case flimsy wire is thin. but we'll see how will work. Two modes: flashing and steady. Bright lights. I'm happy.
Everything is fine in principle, but a little flimsy. Factory box normal delivery month and a half. the light is good
Excellent
nice product, I will order again
Cool lights were less than a month to Syktyvkar
Ordering not the first time great store, I recommend. sent very quickly and goods quickly comes.
Order was made on March 18 came on April 10 in the Tver region. monitor and track mail Russia had sent emails about the whereabouts of my e-mail. Lanterns come in working condition, but very hlyupkoe. but I'm happy!!!! I hang on a bicycle-share photos. the season will be enough and well!) and one minus for хитросплетеной Chinese design do not close the lid in place of batteries. because of this put 4 stars. in general, thank you!!! I am happy! long I wanted such things) white (in the photo is blue)
Second time ordering from this store)) ordered the first one .. then realized that the wheel is 2))))))) everything is fine)) seller is good to the touch))) thanks)))
Ordered on March 5 took at the post on April 3. ordered 2 pieces. everything works, it has three modes:, blinking fast and slow flashing. a little hlyupkaya construction I do not know, How long will the use it is necessary to check.
All is well, everything works, ordered two at once)) looking forward to opening velosezona))
Came a couple of weeks. Packed in my opinion poorly. powered by batteries mizinchikovoy but very fragile. a thin wire and it "lanterns".
Not yet tried it, PRODUCTS in excellent condition, nicely protected
Really liked the tape, light bulbs burn brightly with different modes. the only thing that all shaky and not know how much is enough. Track to track it for 2 weeks.
A month on the road. works well. very compact and light weight product gives only the battery that is missing. i chose 7 colors. 2 modes strobe and steady light. which is made of продолки диоди soldered and insulated hot melt
If you do not forget-I will add a review photos from the bike
Chic vesh)))
Not I 5 STARS because the material of the figment Is very malo, a plastic I'm INSURANCE in When beech any Tap it will break. I have stall A BATTERY, and it works.