SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Congratulations to store, fast shipping.
Excellent bag, all as in the photo :). Waterproof, moderately rigid, through the inner wall will not allow any keys to beat your frame :) handbag for the phone on Velcro, but this Velcro holds well, just will not fly, already rolled a couple of times, jumped from the curb, etc, all the rules. In general, I recommend :)
The goods pleased .. Expectations confirmed .. The bag is very strong .. The water will not penetrate .. Velcro chain .. The compartment for the phone is huge .. I think it will fit a good shockproof .. To store Thank you very much .. All THE BEST!!!:)
Everything is fine! Fast shipping. Multilayer packing. Goods one-in-one by description.
Description on the site corresponds to the product. The bag is sewn neatly. Locks are special, closed with spray. The upper part of the bag for the smartphone is attached to the Velcro to the bottom. Velcro keeps well. In the upper part there was a smartphone with a diagonal of 6,47 "in the case. You can use the touch screen through the film. The side parts of the bag are not very large, about the same smartphone. Mounting to the frame on Velcro. The bag hangs slightly on the frame, but uncritical. The money bag is worth it. Delivery super fast.
Thank you to the store the goods came fast all in excellent condition
A cool bag, side walls are rigid, the quality is very good, three straps are attached two from below, one from the front. Packed reliably in air packing. The store sent quickly.
Excellent product. Arrived fast. Recommend.
The bike bag is very compact. Made is good. The phone holds well.
Everything as in the photo, the packaging is excellent! Let's see how it will show itself in operation
Produto de muito boa qualidade!
Excelente, llegó en 17 días a ciudad de México, buena calidad. vendedor recomendado
só um pouco amassado, mais foi por causa do transporte, gostei do produto,
Быстро пришел!Такой же как в описании, единственное немного не ровный( залежался) думаю выравняется!Продавца рекомендую!
Nice handbag. Fast shipping. In Ryazan 8 days.
Отличная сумка! Полностью соответствует описанию. Сенсор работает хорошо. Samsung Galaxy A8+ влез)) Доставка составила почти 1,5 месяца.
Description fully corresponds. They sent it right. Very well shell (in the photo you can see). Great bag.
The order was placed on 05/28-2020, being canceled immediately after shipping, the store sent it again, and again canceled it, only the third time it was shipped on 06/23/2020 that the package was dispatched to Brazil, it took less than 30 days to arrive at the post office here in the city. But I recommend the product and the seller who was very attentive and quick to solve the problem. the Product is the same as the ad. Great quality, I recommend, five star.
Very cool bag, Fire quality, zippers all work clearly, packed Super, xiaomi redmy Note 7 came in with a cover, I think mobile and a larger size would have entered, to the store a huge respect, I recommend to everyone, delivery on time, Velcro strong, rose as native, I'm happy as a child
At first I thought to take cheaper cloth, but this one is much cooler, I do not regret, everything is super, smart at 6,3 clearly gets up and the touch works without problems, the quality is awesome, the zippers are waterproof. Take and do not worry, in Velo stores 2-3 times more expensive, I recommend.
O produto chegou rápido e veio bem embalado. Ainda não usei, mas parece ser muito bom, se encaixou bem na minha bike.
Cool product. Fast shipping. Recommend sprzedawce
Very satisfied, super fast delivery, satisfied completely
Сумка качественная, пришла очень быстро и хорошо упакована. Продавца рекомендую!
Very cool, convenient to use the navigator on the phone. Immediately sewn the phone bag to the middle part of the other two bags (it is there on Velcro holds), did not inspire me to trust this Velcro, eager to lose the phone on the cats, and you also advise you to do, and also so the vibration of the phone is less when driving. Moisture resistance 100%, checked in the strongest shower, sustained, inside nothing wet.