SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is fine. Delivery three weeks. Seller recommend.
Nice bag! The workmanship quality is excellent. Zippers with water proof. The coats are stiff. The bag is safe. Delivery to Ukraine about two weeks by new mail. Recommend!!!
Great, as in the photo, arrival in 3 days as I announced, very happy thank you
Thanks to the store, for the gift and for the bag. The bag is very good.
Super fast delivery 11 days, bag quality, all as in the description, sits tight enough, the sensor responds well, though the fingerprint does not read, and so everything is without problems, looks solid and expensive, pockets are roomy, but not very large, bought for 937 rubles, To us, such twice as expensive will cost, I recommend it to everyone.
Delivery 2 weeks with a track. The quality is excellent. All as in the description. Velcro is long, slightly cut along the length. Recommend
Bag 17.05.2020 ordered, came to the Mail 15.06.2020. Quality is good, I recommend.
Bag quality, immediately checked in operation was in the rain. Who has an internal trunk gasket slightly shifts the bag, but not critical. Velcro is fastened reliably. The sensor on the phone works properly, in size butt. (model Samsung S8 +). After long-term operation, I will complement the review, but on the first feelings the thing is worth its money, I recommend.
Excellent bike bag! I did a review of this bike bag for my YouTube channel. If you would like to use my video to promote your product, let me know.
In Lensk came in a month with no more, the product is good, no smells
The bag is super!! 5 points, store and store recommend
Delivery to Kaliningrad 12 days. All super-Puper, thank you so much!
Very good pockets, they are good quality compared to the price. As for the description of it is identical to the photo with waterproof closures and good storage space. Recommended 5/5
It came very quickly, the big phone came in without problems. The quality is good, the side pockets are plastic, most likely the phone clasp is contained not long because of sharp corners, the water resistance is not full, but the rain will protect
Conforms to the description. Ordered goods from Russia. Shipping to Russia 9 days, packing is good. IML delivery to the apartment. The quality is excellent. The shape holds, the material is tight, the dimensions match, the light reflects. Includes a spare camera on 29 wheels, bike kit, folding knife, multitool, pump, paverbank and still remains a lot of free space. The car works great. The phone when riding a little chats on the frame-put on the frame under the bag foamed polyethylene-keeps it better.