SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fits well, leg bottom 45 top 52 does not press. Seems to be made with high quality.
pleased with the item great quality and arrived really quickly.
Everything is very good, the leg bottom 41 Upper 46 in size is all perfect, I use it in general for the first time, the feeling is positive, like quality, on the top of side so as not to slide and not to slip, everything is manufactured qualitatively and packed
Finish good quality and well made… comfortable to use… very satisfied
As described. My husband is using it and said it’s good.
The braces are excellent. the delivery is super fast. Thank you store. I order the second time in this store, very satisfied with the products.
Good product, very fast delivery!, Order second time
Look very good thank you
Very happy fast arrived, it is very good and good quality, I like it, They got to Me very quickly, I recommend the store.
Greatl quality! Supports very well. Has silicon on the thigh. Great fit. Thank you
Kneepad very well made Thanks
Just a great knee pad. I took it as an analog of a German manufacturer for 14 K. At its cost in 0.5 K works on Hurray. He's got a knee. I don't know how long he'll last, but one trail is behind. I ordered another one.
Very high quality knee pad, very helped after injury
Получили быстро.Заказ прослеживался. Наколенник совпадает с картинкой. Размер совпадает с предложенной таблицей. 181см.-92кг. размер XL.Носить удобно,если размер правильный.Иначе будет передавливать или спадать. С продавцом не общался.
SUPER fast delivery excellent fit for my knee very comfortable high quaility great store Thanks
Would not say that he is cooler than a knee for 3000 of orthopedic, but worthy of his replacement
The parcel came quickly, grateful to the store.
Everything, as in the description. The material is very dense, inside the silicone strips, so as not to move down the leg, the bones are sewn inside, everything will bend, the knee in the ring. Excellent support! According to the measurements of the leg 45-34 cm (above the knee and calves) very well approached. Recommend.
Fast delivery and product really great, best products blasonati paid much more. Thank you
It came in 16 days in Rostov on Don. Knee pads bombing. The knee Cup holds an excellent plus two ommortisators on the sides. Inside, as if slotted, so as not to slide. In general, I recommend.