SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect…. 43 and I bought a 43 fit nicely….
Perfect
Very beautiful, were comfortable and seem to be very tough. Detail is that wet give the impression that reflect more light.
Exactly as described. Very comfortable. Wear 41, reading comments before Buy saw Q was better get 1 number more. Ordered the number 42, fit perfectly!! Recommend!
I liked the quality of the product!
I liked, bought the size 43, wear 40, was good in width feet, but was still left a little space on fingers, believe the 42 maybe stay better, but the foot is very good.
Product looks good in Brazil use 40, bought 42 was perfect, now use to see if it is good
Comfortable, bought the model reflective and really is great for night pedals. The finish is not perfect but if durable is great.
perfect if you are a 42 European buy 42 do not change size buy the usual paint for your shoe very fast delivery exceptional excellent quality for the price
Conformed to ad, cost-effective, recommend!
September days order September hour days received. Lightweight and perfect four. Color is also not four. Cheap and simple-I product purchase for living. Weight is a pair of 689 grams or navigation. Shipping fast way.
Enjoyed .. Beautiful and served right .. Insole comfortable
shoes are light, the colour is the same as it is shown on the picture. Double Boa works well. 4 screws each shoe, and imbus key. Feeling satisfied after first trip. important to underline is the fact that they are very light.
Excelente calidad solo este modelo viene más amplio de lo que marca
Product with good finish, as the announcement. Arrived in 18 days. Top
Product delivered in 17 days after purchase; Well packaged product; No customs fees or post; Product looks have excellent quality Start looks item with cost-effective Recommend
Me quedan perfectos y se ven bien padres. Se agradece el detalle de los calcetines y el cubrebocas. Ya sólo falta probarlos en carretera a ver qué tal.
I'm surprised at these sneakers for the price and design. They look good and seem durable
adorei minha sapatilha,top, podem comprar sem medo demorou um pouquinho pra chegar mais chegou e ela e linda e bem confortável, calço 38 e comprei 40 e deu certinho com um pouquinho só de folga perfeitaaa
The order has arrived fast, just like the reference photo. I ordered size 43 and they're accurate, to unadjust the wires by lifting the button. I like them to be the first time I 've ever worn shoes. Thanks to the store, he gave a gift a pair of stockings.