SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Is as seen in the photo, corresponds to the description and the Shipping was very fast.
The product quality is good.In 2 weeks delivered.
Very good product.
Good quality product, arrived very fast. I use it to cover my baby carrier Thule that it's attached to the bike. Good option!
Easy to put my scooter!
Delivery fast!
Excellent quality, fits the description. thank you! photo attached
Arrived in good condition, did not try it yet. Seems like in picture.
Excellent! came quickly. 3 bike at the time. thank you!
Delivery to Kiev 2 weeks. excellent quality!
All perfectly delivered quickly just to velosezona
Reliable store
Mega fast delivery thank you very much!!!!
Is good, But not Is gross, we'll see how enduring leaving it to the weather and in the sun.
Shipping to чернигова 2 weeks. the material is good. I took size xl to cover two bicycle thought will have to pull, but I was pleasantly surprised, two 26 "covers easily. I recommend.
Xl great cover is great. I have 29 wheel комфортник English frame
Took a great thing for large but motorcycle fit safely
Great product, came very quickly and hassle-free. It was nicely packaged and contained a little transporting/storing bag as well - pleasantly surprising! The cover itself fits the whole mountain bike with no problem (I purchased an L size) and it even has a little fastener so it won't fly away. The first day of use it's helped keep all the dust and sand away from my bike - and it seems like it'll do a fine job with the rain as well!
All are back to
Excellent!!!
XL is still small for my mountain bike. Doesn't look good but just ok
Great product 21 frame and 27 wheels came with a margin
Are satisfied! good material, bicycle size m clothes good. sacchettino also convenient for storage when not using. @ @ @ @
They are very good.
Case came in the Moscow region for 17 days. Case itself is packed in another case for storage. It is designed for putting on led top when open wheels t. k. otherwise, straight handlebar 26 wheels is not included. took the front wheel and had not only came but you can thoroughly wrap cover and quietly fit shot wheel the wings and other навеску. In general, commodity satisfied and recommend the store.