SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikeaccessoriesworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's a good bag I have my ebike battery and controller in there
The bag came straight perfectly, keeps well does not stagger
Item of very good quality. Delivery fast to France Thank you *****
:) Good quality. Several mounting options. Fast shipping.
Great product...fast shipping and good quality..thanks Store
Everything is fine, but for bottles there is no place now
Looks quite durable and waterproof. AND very large and you have to take off the bottle cage
Very fast, an excellent product.
I was very worried about the measurements because my frame is for a CX bike. Fits snuggly and perfectly. I don't notice the bag while riding. I don't like velcro straps, so I replaced them with removable zip ties.
Bag, as in the photo of the store and in the description. Very satisfied :) two bottles are placed.
Very good quality product
This store has perfect products and perfect service! Already had 3 orders and I am satisfied with all of them. Great job guys, keep it up!
Some fastener system
It's fine. Does the job, but nothing spectacular. Bigger than expected too!
Ok.
Good quality, fast delivery! I recommend
Perfect!
The class bag does not interfere with the legs
The quality of the goods is excellent. Description corresponds. Approached in this size on the mtb frame. The bag is waterproof. Checked the shower. I ordered two bags on the steering wheel, two under the frame, and one on the seat post. Came in different times. Two first parcels, under the frame and on the steering wheel. Last on the seat post.
It's not that big as I thought, it's still very useful, it holds very well on the bike & comfortable. The zipper is hard
Good product meets description and shipping very fast
Good bag but harness which is removable.
Good bag. On the frames of the type gt avalanche, 8 castings will look inappropriate as for me, but 5 litres is quite for yourself.
Another perfect product from this store.
The bag is visor, initially measured the frame and everything came up, as i ordered the right size. Dense well sits. Fixed on additional velcro, so that it was stronger, in battle did not check)
It looks a very good quality, 26 days to Bogotá. Still to prove in the rain.
Love the bag, just the right size for my road bike on a weekend riding.
Excellent product. Quick delivery.
19 days since the in Moscow. The first impression-all done very efficiently and accurately (10 out of 10). Good product
Thank. Your parcel arrived the first of several orders!
Happy with the product and fast to arrive foremost
The premise for the month. good product.
On the road to Moscow. region. 14 days. Product quality excellent. Recommended goods and store
Excellent, very nice and very good material
Excellent quality, delivery.
Perfect product. quick delivery.