SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Accessories World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Order received within a week I was sent the next day after payment. is fully consistent with the description, I reached without damage. the store did not communicate it was not necessary. I recommend seller.
Came two weeks. fits the description of equipment, but the glass is not polarized. let's see how to behave in service.
Moderate quality, but is good for the price!!!
Delivered in St. Petersburg for 40 days track to track. description of the relevant goods, tested and used in St. Petersburg winter the harsh conditions. I like i am satisfied :) the store five stars I recommend.
Thank you very much))) order came for 10!!! days. this is still nebylo. this was the 2nd order points from this store. highly recommend. goods packed well. all together.
Very fast delivery-15 days. packaged without frills, in a simple zip plastic bag, but it came without bruises and damage. glasses look decent.
Received in 13 days. very happy. thanks to the store
I hope they are quality nice
Otimo product arrived in 40 days and tdo came as announcement was very satisfied
All super, the whole set as in the description. the track is monitored. Shipping to Perm Krai 20 days. thank you store.
All gorgeous. quality for the money just super. I recommend to all.
Points super. delivery fast.
Very good, I was not taxed and the product is perfect!
Expected better quality but for the money will come, took to work but I think they are not long enough.
Excellent points! all as in the photo, and even a little better. I recommend.
Were 2 months in Perm, included instead of blue glass another polarization ((. and it is not clear where to mount the strap on them. the whole glasses norms.
The quality is excellent. ordered 11.11 delivery was 10 January
Very well packaged, great housing against scratches during transport. Glasses looks very good, fits perfectly. I look forward to try them riding my bycicle. Time of delivery to Czech Republic was 48 days from order. Immediately ordered second one for my son. Recommended!!
To члб order came three weeks. all is well packed, the store did not communicate
In principle, consistent with the description, but the quality is not perfect. could not get the darling, to replace on rezinochku I had to break. colored lens is quickly spoiled.
The PACKING nicely, brings CASE, the figment great, good Communication with the store, one hundred By percent recommended
Thank you for the quality product, store recommend
Took a poco to arrive, But excellent figment To the value
All fine, top item and fast delivery!!!
It's smaller than in the past month, safe and sound. all plastic. ride summer with them on the bike, understand worth it or not)